Returns & refunds

We want you to get the right product the first time. If something isn't right, here's how we handle it.

Return window

Return requests must be submitted within 30 days of the date you received your order.

Condition

Products must be returned unopened, unused and in their original packaging. Fluids, chemicals and aerosols that have been opened cannot be returned, for safety and regulatory reasons.

How to start a return

Email contact@dagomgroup.com with your order number and the items you'd like to return. We'll issue a return authorization and shipping instructions. Returns sent without authorization cannot be processed.

Restocking and return shipping

• If we made the mistake — wrong item, damaged in transit, or an error on our end — we cover return shipping and there is no restocking fee.
• If the return is a change of mind or an ordering error on your end, return shipping is your responsibility and a 15% restocking fee applies.

Items we can't accept back

• Opened fluids, chemicals, aerosols or any hazardous material
• Special-order items not part of our regular catalog
• Any item returned more than 30 days after delivery

Damaged or incorrect shipments

If your order arrives damaged or incorrect, contact us within 5 business days of delivery with photos. We'll file the carrier claim and send a replacement — you won't be waiting on the claim to be resolved.